What locations do you ship to?
We are currently offering worldwide shipping on every order! We offer $10 fixed Fee shipping on all orders within USA. Be sure to take advantage of this promotion before it’s over. We package & ship orders to nearly every country across the globe but transit time will vary from location to location.
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 2-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 5-10 business days under normal circumstances. The worldwide delivery time may vary from 20-30 business days under normal circumstances.Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters, pandemic restrictions may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please contact us using our website midivisualizer.com for additional assistance in this matter.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. Worldwide shipping may have some exclusions depends on the country, city and the shipping carrier policies. If your order returned to us for any reason, we have your back! see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that if we have the control.
We don’t accept returns unless the product is defective. Immediately contact us using midivisualizer.com and inform us the defects or issues. We will try our best to rectify them for you and if unable we will take back the defective unit and will send you a new unit. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. After 30 calendar days from the date, you received the item you will have to bear the return shipping cost sending back to us. If no physical damages, and the product has manufacturing defects we will replace you a brand new one for Free and ship you Free.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.